Privacy Policy

Revised: 16 July 2020

We know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This privacy policy will explain how Traditional Therapies (hereinafter referred to as We or Us) uses the personal data we collect from you when you visit our website at or when you visit any of our clinics. If you have any questions regarding any of these terms, please contact us.

What data do we collect?

We collect your personal information in order to provide and continually improve our products and services. You can choose not to provide certain information but then you might not be able to take full advantage of our services or we may even not be able to maintain our services.

Traditional Therapies collects the following data:

  • Personal identification information (Name, address, email address, phone number, age, purchase information and payment information etc.)
  • Medical information about your current health condition using our medical forms filled out by you during or before your first therapy session and updated throughout your medical treatments with us
  • Information how you interact with our website & personal account preferences

How do we collect your data?

You directly provide us with most of the data we collect. We collect data and process data when you:

  • Search for our products and services
  • Register online or place an order for any of our products or services.
  • Voluntarily complete a medical assessment form
  • Complete a customer survey or provide feedback on any of our message boards or via email.
  • Communicate with us by phone, e-mail, text message or otherwise
  • Use or view our website via your browser’s cookies, analytics

Traditional Therapies may also receive your data indirectly from the following sources:

  • From other practitioners after being referred to us

How do we use your data?

Traditional Therapies collects your data so that we can:

  • Process your order and manage your account.
  • Create a suitable treatment plan for you.
  • Email you with special offers on other products and services we think you might like.

How do we store your data?

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All medical records At Traditional Therapies are recorded on paper only and at all times securely stored in locked filing cabinets on our premises and are accessed only by authorized staff who is currently providing services to you.

How long do we store your data?

We keep your personal data for no longer than reasonably necessary.

Traditional Therapies will keep any medical records from your treatments at our clinic for a minimum period of eight years after your last visit with us after which they will be destroyed.


We would like to send you information about products and services of ours that we think you might like.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please click here.


Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit

How do we use cookies?

We use cookies in a range of ways to improve your experience on our website, including:

  • Keeping you signed in
  • Understanding how you use our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

  • Functionality – our company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
  • Advertising – our company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

When browsing a web presentation, certain information may be passively collected (i.e. obtained without being actively provided by you) using different technologies (such as cookies, javascript tracking systems, especially Google Analytics and standard logging of HTTP requests on your server-side).

Your browser automatically transmits some of the anonymous information listed to this site, such as the URL of a web portal or a search engine, which you have just left (Referrer URL), your IP address, browser version and the version of your computer’s operating system which is currently in use, default language settings or information about installed browser add-ons. This site requires cookies to be stored in your browser for its operation. You can set your browser to inform you when a cookie is being sent or set it to refuse or disable cookies, however, certain parts of this website may not work properly without cookies.

We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Privacy policies of other websites

The Traditional Therapies website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analysing how our Service is used.

We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request our company for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that our company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that our company restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our company’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page.
The Company reserves the right, at its discretion, to change, modify, add, or remove its privacy policy at any time without prior notice, so please review it frequently. In the event that any changes are made, the revised version of our privacy policy shall be posted on this website immediately.


When Our Company processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

We may disclose your personal information if we are required by law to do so.

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: [email protected]